{"id":14404,"date":"2019-11-25T16:07:29","date_gmt":"2019-11-25T15:07:29","guid":{"rendered":"https:\/\/sustain-shop.de\/customer-service"},"modified":"2024-06-17T13:19:08","modified_gmt":"2024-06-17T11:19:08","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/sustain-shop.de\/en\/customer-service","title":{"rendered":"Customer Service"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_268406897\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2500\" height=\"3750\" src=\"https:\/\/sustain-shop.de\/wp-content\/uploads\/2021\/11\/Dirt_Texture_Green.png\" class=\"bg attachment-original size-original\" alt=\"\" title=\"\">\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n  <div id=\"page-header-1274296717\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper uppercase is-large flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            Customer Service          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n        <ul class=\"nav sm-touch-scroll nav-line nav-uppercase text-center nav-center\"><li class=\"nav-single-page hidden\"><\/li><\/ul>      <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-1274296717 .page-title-inner {\n  min-height: 100px;\n}\n#page-header-1274296717 .title-bg {\n  background-position: 64% 56%;\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\n<span class=\"scroll-to\" data-label=\"Scroll to: #faq\" data-bullet=\"false\" data-link=\"#faq\" data-title=\"FAQ\"><a name=\"faq\"><\/a><\/span>\n\n<div class=\"row align-center\"  id=\"row-1274524580\">\n\n\n\t<div id=\"col-1505839267\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>FAQ &#8211; frequently asked questions<\/h2>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3820411326\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3820411326-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-also-order-without-opening-a-customer-account?\" aria-expanded=\"false\" aria-controls=\"accordion-3820411326-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I also order without opening a customer account?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3820411326-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3820411326-label\">\n\t\t\t\n\n<p>Of course &#8211; To order as a guest, simply do not select the &#8220;Create an account?&#8221; checkbox during the order process.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1465232721\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1465232721-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-buy-a-voucher-from-you?\" aria-expanded=\"false\" aria-controls=\"accordion-1465232721-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I buy a voucher from you?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1465232721-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1465232721-label\">\n\t\t\t\n\n<p>Unfortunately, this is not possible at the moment. If you are interested in a voucher, please send us an e-mail to: <strong><a href=\"mailto:info@sustain-shop.de\">info@sustain-shop.de<\/a><\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-842647668\" class=\"accordion-item\">\n\t\t<a id=\"accordion-842647668-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-can-i-do-if-my-user-name-\/-password-is-not-accepted?\" aria-expanded=\"false\" aria-controls=\"accordion-842647668-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What can I do if my user name \/ password is not accepted?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-842647668-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-842647668-label\">\n\t\t\t\n\n<p>You have the option of assigning a new password via the &#8220;Lost your password?&#8221; link under the registration form on the checkout page. You will receive a link via e-mail &#8211; please check your spam folder if you do not receive it.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4211091125\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4211091125-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-shipping-costs?\" aria-expanded=\"false\" aria-controls=\"accordion-4211091125-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the shipping costs?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4211091125-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4211091125-label\">\n\t\t\t\n\n<p>That depends on which country we are shipping to. You can find an overview <a href=\"https:\/\/sustain-shop.de\/en\/payment-and-shipping\"><strong>here<\/strong>.<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2723124709\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2723124709-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-have-received-a-wrong-or-faulty-item---what-can-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-2723124709-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I have received a wrong or faulty item - what can I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2723124709-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2723124709-label\">\n\t\t\t\n\n<p>We constantly check the quality of the products. However, if it should happen that you receive a damaged item, we are very sorry. Just send us an email to <strong><a href=\"mailto:service@sustain-shop.de\">service@sustain-shop.de<\/a><\/strong> and describe the issue. Please attach pictures showing the defect &nbsp;and we will find a solution immediately.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3691120561\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3691120561-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-return-items?\" aria-expanded=\"false\" aria-controls=\"accordion-3691120561-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I return items?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3691120561-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3691120561-label\">\n\t\t\t\n\n<p>We try to present the items as well as possible and to describe them accurately. However, if you do not like an item or it does not fit, you may be able to exercise your right of withdrawal within the framework of the statutory provisions. &nbsp;You can find more information in our &nbsp;<strong><a href=\"https:\/\/sustain-shop.de\/en\/revocation-policy\">Revocation Policy<\/a><\/strong>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4001631177\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4001631177-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-my-personal-data-protected?\" aria-expanded=\"false\" aria-controls=\"accordion-4001631177-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are my personal data protected?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4001631177-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4001631177-label\">\n\t\t\t\n\n<p>The privacy of your data is very important to us. You can find out more in our <a href=\"https:\/\/sustain-shop.de\/en\/privacy-policy\"><strong>Privacy Policy<\/strong>.<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<span class=\"scroll-to\" data-label=\"Scroll to: #versand-und-lieferung\" data-bullet=\"false\" data-link=\"#versand-und-lieferung\" data-title=\"Shipping and delivery\"><a name=\"versand-und-lieferung\"><\/a><\/span>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-1274524580 > .col > .col-inner {\n  padding: 24px 0px 20px 0px;\n}\n<\/style>\n<\/div>\n<div class=\"row align-center\"  id=\"row-843926040\">\n\n\n\t<div id=\"col-567324847\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 style=\"text-align: left;\">Shipping and delivery<\/h2>\n<p style=\"text-align: left;\">The estimated shipping time (within Germany) is indicated in the description of the respective products. We produce many products on-demand for sustainability reasons. This means, for example, that new products for which demand is not yet foreseeable are only produced when an order is received. As a result, it may take a little longer for some items to be dispatched.<\/p>\n<p>We always try to deliver as quickly as possible and keep you up to date on the status!<\/p>\n<p>Shipping is exclusively climate-neutral. In addition, between \u20ac0.20 and \u20ac2.00 (depending on the delivery address) is donated to environmental protection projects for every parcel sent. &nbsp;We choose our shipping and packaging materials to be as environmentally friendly as possible.<\/p>\n<p>You can find further details in our <a href=\"https:\/\/sustain-shop.de\/en\/payment-and-shipping\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Shipping conditions<\/strong>.<\/a><\/p>\n<span class=\"scroll-to\" data-label=\"Scroll to: #zahlungsmoeglichkeiten\" data-bullet=\"false\" data-link=\"#zahlungsmoeglichkeiten\" data-title=\"Payment methods\"><a name=\"zahlungsmoeglichkeiten\"><\/a><\/span>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-843926040 > .col > .col-inner {\n  padding: 50px 0px 20px 0px;\n}\n@media (min-width:550px) {\n  #row-843926040 > .col > .col-inner {\n    padding: 0px 0px 0px 0px;\n  }\n}\n<\/style>\n<\/div>\n<div class=\"row align-center\"  id=\"row-1884776648\">\n\n\n\t<div id=\"col-682412690\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>Payment methods<\/h2>\n<p>Details can be found in our <a href=\"https:\/\/sustain-shop.de\/en\/payment-and-shipping\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Payment Information<\/strong>.<\/a><\/p>\n<span class=\"scroll-to\" data-label=\"Scroll to: #rueckgabe-und-widerruf\" data-bullet=\"false\" data-link=\"#rueckgabe-und-widerruf\" data-title=\"Return and revocation\"><a name=\"rueckgabe-und-widerruf\"><\/a><\/span>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-1884776648 > .col > .col-inner {\n  padding: 50px 0px 20px 0px;\n}\n@media (min-width:550px) {\n  #row-1884776648 > .col > .col-inner {\n    padding: 0px 0px 0px 0px;\n  }\n}\n<\/style>\n<\/div>\n<div class=\"row align-center\"  id=\"row-988247657\">\n\n\n\t<div id=\"col-1965440038\" class=\"col medium-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>Return and revocation<\/h2>\n<p>Every package uses resources. We therefore ask you to only order items that you would like to keep. If you have any questions about sizes, colors or materials that you can&#8217;t find the answer to in the store, please give us a call and ask us. Please avoid ordering products for fitting.<\/p>\n<p>You can find more information in our <strong><a href=\"https:\/\/sustain-shop.de\/en\/revocation-policy\" target=\"_blank\" rel=\"noopener noreferrer\">Revocation Policy <\/a><\/strong>und unseren <strong><a href=\"https:\/\/sustain-shop.de\/en\/terms-and-conditions\" target=\"_blank\" rel=\"noopener noreferrer\">Terms &amp; Conditions<\/a><\/strong>.<\/p>\n<p>Sollte ein Artikel fehlerhaft oder falsch geliefert worden sein, kontaktiere uns bitte per eMail: <strong><a href=\"mailto:service@sustain-shop.de\">service@sustain-shop.de<\/a><\/strong> wir finden dann eine passende L\u00f6sung f\u00fcr das Problem.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-988247657 > .col > .col-inner {\n  padding: 50px 0px 20px 0px;\n}\n@media (min-width:550px) {\n  #row-988247657 > .col > .col-inner {\n    padding: 0px 0px 0px 0px;\n  }\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_268406897 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n#section_268406897 .section-bg-overlay {\n  background-color: rgba(255, 255, 255, 0.5);\n}\n#section_268406897 .section-bg img {\n  object-position: 47% 41%;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-14404","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sustain-shop.de\/en\/wp-json\/wp\/v2\/pages\/14404","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sustain-shop.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sustain-shop.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sustain-shop.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sustain-shop.de\/en\/wp-json\/wp\/v2\/comments?post=14404"}],"version-history":[{"count":0,"href":"https:\/\/sustain-shop.de\/en\/wp-json\/wp\/v2\/pages\/14404\/revisions"}],"wp:attachment":[{"href":"https:\/\/sustain-shop.de\/en\/wp-json\/wp\/v2\/media?parent=14404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}